ISO 9001 and ISO 27001 Certified

Why ISO Certifications Matter

When choosing a membership management solution, ISO 9001 and ISO 27001 certifications aren't just nice-to-have—they're essential for protecting your organisation and members.

The Non-Negotiable Standards for Membership Solutions

Your membership system holds sensitive data—personal information, payment details, and confidential records. Choosing a supplier without proper certifications is like leaving your front door unlocked. ISO 9001 and ISO 27001 aren't bureaucratic checkboxes; they're proof that your supplier takes quality and security seriously.

ISO 27001

Information Security Management

ISO 27001: Your Data Security Guarantee

ISO 27001 is the international standard for information security management. It demonstrates that Etellect has implemented a comprehensive framework to protect your sensitive data.

Why This Matters for Membership Systems:

  • Member Data Protection: Personal details, contact information, and membership records are systematically secured
  • Payment Security: Financial data and payment processing meet rigorous security standards
  • Regulatory Compliance: GDPR, Data Protection Act, and other legal requirements are built into operations
  • Breach Prevention: Proactive risk management reduces the likelihood of data breaches
  • Incident Response: Documented procedures ensure rapid response to any security events

What ISO 27001 Certification Includes:

Access Controls

Strict controls on who can access sensitive data

Encryption

Data encrypted at rest and in transit

Staff Training

Regular security awareness training

Regular Audits

Independent verification of security practices

Policy Framework

Comprehensive security policies and procedures

Monitoring

24/7 security monitoring and threat detection

ISO 9001: Quality You Can Trust

ISO 9001 is the world's most recognised quality management standard. It proves that Etellect maintains consistent service quality and continuously improves processes.

Why This Matters for Membership Systems:

  • Reliable Service: Documented processes ensure consistent platform performance and availability
  • Customer Focus: Member needs and feedback drive continuous improvement
  • Issue Resolution: Structured approach to identifying and fixing problems quickly
  • Change Management: Updates and changes are carefully planned and tested
  • Supplier Standards: Third-party vendors meet the same quality standards

What ISO 9001 Certification Includes:

Process Management

Documented, repeatable processes

Performance Metrics

Measurable quality indicators

Customer Feedback

Systematic collection and action on feedback

Continuous Improvement

Regular review and enhancement

Staff Competency

Trained and qualified personnel

Internal Audits

Regular quality assessments

ISO 9001

Quality Management System

The Risks of Non-Certified Suppliers

Choosing a supplier without ISO certifications exposes your organisation to serious risks

Data Breaches

Without ISO 27001, there's no guarantee of systematic security measures. Your member data could be vulnerable to breaches, leading to:

  • Regulatory fines (GDPR fines up to £17.5M or 4% of turnover)
  • Legal liability and compensation claims
  • Reputational damage and loss of member trust
  • Operational disruption during incident response

Service Quality Issues

Without ISO 9001, there's no assurance of consistent quality. You may experience:

  • Frequent system outages and downtime
  • Slow or ineffective support responses
  • Buggy updates and untested changes
  • Inconsistent service delivery

Compliance Failures

Your organisation remains liable even if your supplier lacks proper certifications:

  • You're responsible for data protection under GDPR
  • Industry regulations may require certified suppliers
  • Insurance policies may not cover non-certified vendors
  • Audit failures if supplier standards aren't verified

Business Continuity

Non-certified suppliers may lack proper disaster recovery and business continuity:

  • No guaranteed backup and recovery procedures
  • Unclear incident management processes
  • Potential loss of critical member data
  • Extended service interruptions

Questions to Ask Any Membership Solution Provider

Before committing to a supplier, ensure they can answer these questions positively

1

Are you ISO 27001 certified?

If not, they have no verified information security management system. Your data is at risk.

eMembership: Yes, Etellect is ISO 27001 certified with annual audits.
2

Are you ISO 9001 certified?

If not, there's no guarantee of quality management or continuous improvement.

eMembership: Yes, Etellect is ISO 9001 certified with regular quality reviews.
3

Can you provide evidence of your certifications?

Legitimate certificates from accredited bodies should be readily available.

eMembership: Certification documents available on request from accredited auditors.
4

How often are you audited?

Annual surveillance audits and full re-certification every three years is standard.

eMembership: Annual surveillance audits plus internal quarterly audits.
5

What's your incident response procedure?

ISO 27001 requires documented incident management procedures.

eMembership: 24/7 monitoring with documented response procedures and escalation paths.
6

How do you handle data backup and recovery?

Both standards require documented backup and business continuity procedures.

eMembership: Automated daily backups, geographically distributed, tested quarterly.
ISO Certified

Etellect's Commitment to Excellence

At Etellect, ISO 9001 and ISO 27001 aren't just certificates on the wall—they're embedded in everything we do. From initial development through to ongoing support, our certified management systems ensure eMembership delivers the quality and security your organisation demands.

Bank-Level Security

256-bit encryption, penetration testing, and continuous monitoring

Full Compliance

GDPR, PCI DSS, and industry-specific regulations covered

99.9% Uptime SLA

Quality management ensures reliable, consistent service

Certified Support

ISO-trained support team following documented procedures

Choose a Certified Partner You Can Trust

Don't compromise on security and quality. Choose eMembership, backed by ISO 9001 and ISO 27001 certifications.